I received a notification that my delivery was coming today, but it hasn't arrived. What do I do ?

If you would like to check your order status you can view this from your BoilerJuice account by clicking here.

Whilst the oil suppliers make every effort to deliver to you on or before the latest delivery date, there are a number of factors which may prevent them from doing so; tanker breakdowns, driver sickness or delays encountered on the delivery route are all valid reasons why your delivery may not turn up as planned.

At BoilerJuice, we will do our best to advise you as soon as we can, if your planned delivery date has changed, as soon as we receive an update from the oil supplier.If you have been notified on your delivery date, and your oil order doesn’t arrive, if the order is still within the ‘delivery window’, there is no need to contact us. The supplier will re-route your delivery at the next available opportunity, and they will always aim to make your delivery on or before the latest delivery date stated on your order confirmation email. Once your order is rescheduled, you should then receive an updated notification.

If your order is already overdue and you are concerned about your current oil levels, please don’t hesitate to contact us and one of our agents will be happy to discuss this delay with the oil supplier in order to get your delivery routed back out to you asap. For more information on delayed deliveries please see our help page titled 'My order has not yet been delivered'.